International Shipping / Routing Guides / Returns / Exchanges

International Shipping

We have the capability to service international customers and accommodate shipping to locations outside of the USA.

For international orders, please contact us directly via email at ecommerce@signalandpower.com or call us at 1-888-788-4884 and a sales representative will help you to place your order and provide accurate international shipping options and pricing.

 

Business Customer Routing Guides 

We are experts are serving original equipment manufacturer (OEM) and B2B customers. Oftentimes these customers have their own pre-negotiated shipping rates with various carriers. SIGNAL+POWER can accommodate your routing guides and send shipments on your account.

To access this service, please contact us directly via email at ecommerce@signalandpower.com or call us at 1-888-788-4884 and a sales representative will help you to place your order and enter your shipping routing guide information.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email us with your order number at ecommerce@signalandpower.com with "Return Request" in the subject line. We will review your request and respond with a return authorization if accepted.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ecommerce@signalandpower.com

 

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ecommerce@signalandpower.com and send your item to: Signal and Power Delivery Systems, Inc., 580 Division St, Campbell CA 95008, United States.

 

Return Shipping:

To return your product, you should mail your product to: Signal and Power Delivery Systems, Inc., 580 Division St, Campbell CA 95008, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For new orders, please allow 1 business day for order processing and shipment preparation. We do not operate on weekends.