Shipping / Routing Guides / Returns / Exchanges
Shipping Inside and Outside the Contiguous United States
- Our USPS options can serve Alaska and Hawaii without issue.
- For FedEx shipping options to Alaska and Hawaii, please contact us directly for a shipping quotation.
We reserve the right to offer a substitute and comparable shipping method when appropriate (i.e. FedEx Ground in place of UPS Ground, etc.)
- We have the capability to service international customers and accommodate shipping to locations outside of the USA.
- Customers can purchase directly from our website to ship to nearly any country in the world. Customer is responsible for all customs, duties and taxes. We do not accept returns or exchanges for international orders.
- If SIGNAL+POWER made a mistake in shipping you the wrong product, we will provide the customer with a full refund/replacement.
- For international orders that cannot be placed online, please contact us directly via email at email@example.com or call us at (408) 871-7928 and a sales representative will help you to place your order and provide accurate international shipping options and pricing.
Business Customer Routing Guides
- We are experts are serving original equipment manufacturer (OEM) and B2B customers. Oftentimes these customers have their own pre-negotiated shipping rates with various carriers. SIGNAL+POWER can accommodate your routing guides and send shipments on your account.
- When ordering using your carrier account:
- Please select the "LOCAL PICKUP" option at checkout
- In the Order Notes, please provide your Carrier Name, Account Number, and Level of Service (i.e. Ground, Overnight, etc.)
- Complete the checkout process and pay via credit card or any of our other accepted forms of payment.
- We will fulfill your order with the provided carrier account information you provided and send you tracking information when available.
- For additional assistance, please contact us directly via email at firstname.lastname@example.org or call us at (408) 871-7928 and a sales representative will help you to place your order and enter your shipping routing guide information.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, please email us with your order number to email@example.com with "RETURN REQUEST" in the subject line. We will review your request and respond with a return authorization if accepted.
- Please do not send your purchase back to the manufacturer.
- Custom built items cannot be returned unless there is a manufacturer defect or if we did not build the item to customer specifications. Customer specifications need to be signed off ahead of a build.
- Stocked Bulk Wire that is cut to order cannot be returned under any circumstance aside from manufacturer defect.
- WE DO NOT OFFER FREE RETURN SHIPPING OR REFUND ORIGINAL SHIPPING COSTS UNLESS WE MISSHIPPED OR GUIDED YOU TO AN INCORRECT PURCHASING DECISION (VIA LIVE CHAT, PHONE CALL, OR EMAIL).
- There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Original shipping costs will not be refunded unless SIGNAL+POWER made a mistake in your order fulfillment or guided you to an incorrect purchasing decision.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: SIGNAL+POWER, 60 Mosswood Blvd Suite 100, Youngsville, NC 27596, United States.
- To return your product, you should mail your product to: SIGNAL+POWER, 60 Mosswood Blvd Suite 100, Youngsville, NC 27596, United States.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of outbound shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- We reserve the right to cancel any order at any time up to our discretion.
- Customers can contact us directly to process an order cancellation. We will make our best effort to process cancellations as requested; however once an item has shipped, we cannot cancel the order and the customer will still be charged.
For new orders placed by 1PM EST, we will attempt but do not guarantee same day shipping. Please allow up to 1 business day for order processing and shipment preparation. We do not operate on weekends or holidays.